Cancellation and Refund Policy

Cancellation policy for Readings and Healings

  • 24 hours notice must be received for a full refund.

  • No show appointments are not eligible for a refund; payment will be taken for those that choose the pay later option at the time of booking.

  • If you have paid for your service and would like to reschedule, you may roll the payment to the rescheduled time.

  • If you have paid for a service and cannot find a suitable time to reschedule, it is your responsibility to reach out to discuss an alternative time.

  • There will not be a refund for a reading provided in full if you do not receive the clarity you were wanting or if the reading does not resonate. Please refer to our Terms and Conditions.

  • There will not be a refund for a healing provided in full if you do not feel differently or experience a physical shift in energy. Please refer to our Terms and Conditions.

Cancellation policy for courses

  • Cancellation of your course must happen within 24 hours of the release of the first lesson. The first lesson is released 1 week before the first practice session.

  • The release date of the first lesson will be clearly stated in the details of each course at the time of registration.

  • In the event that you have not received access to any lessons however canceled after the 24 hour mark, you will be refunded 80% of the cost of the course.

  • Cancellation of a course before the 24 hour mark will receive a 100% refund.

  • Cancellations after access to the course will receive a prorated refund up until the halfway point of the course.

  • Cancellation at the halfway point or after the halfway point will not be eligible for a refund. In order to receive a prorated refund you must cancel before access to the lesson at the halfway point.

  • If withdrawing from a course for an unforeseeable reason, you may use the refund as a credit towards another course.

  • If withdrawing from a course for any unforeseeable reason, we may discuss joining a class again when the time is right for you.

  • Harassment - clients understand and agree that verbal abuse and/or harassment of any kind towards The Luminant Soul is unacceptable and will be ground for services to be terminated without refund immediately.